How to fix HP OfficeJet Pro 6978 Printhead Problem

The HP OfficeJet Pro 6978 is a reliable printer that is widely used in offices and homes. However, like any other printer, it can encounter issues. One common problem is a printhead failure. This issue can manifest in various ways, such as the printer displaying an error message or failing to print correctly. In this blog post, we will guide you through the steps to fix this problem.

Fix HP OfficeJet Pro 6978 Printhead Problem

What is the Printhead problem?

The printhead is a critical component of your printer. It houses the ink cartridges and controls the amount of ink that is released onto the paper. When the printhead fails, it can result in poor print quality or even prevent the printer from printing at all.

The problem could be caused by a printer firmware glitch or hang, severely clogged HP Printhead nozzles, or issues with the carriage assembly that holds the printhead. In some cases, the printhead may be stuck on one side and cannot move freely.

If you have a message popped up on your HP OfficeJet Pro 6978 printer, saying there is a problem with the printhead. The printer display showing Printhead Problem: There is a problem with the printhead 0xc19a0015. 0xc19a0003

Troubleshooting Steps

First thing that you can do is replacing the cartridge with genuine HP ink cartridges, and you can try to resetting the printer by following steps:

  1. Remove all the ink cartridges from the printer, black ink cartridge and color ink cartridge.
  2. Unplug the power cord from back off the printer and wait for 1 minute.
  3. Plug in the power cord to printer. 
  4. If printer does not power on, press the ON button to do so.
  5. Wait untill printer is silent then install all cartridge at a time.
  6. Close the cartridge access door and check if "Printhead problem/error" is displayed.
  7. If the erorr shows up after installing a cartridge, then try replacing that cartridge.
If the problem still exist, Next step is try to Clean Cartridges Contact by cleaning the cartridge electrical contacts using a warm damp soft cloth. This can resolve any connectivity issues from cartridges to Printhead.

If the printhead problems with OfficJet Pro 6978 still exists, now its time to call HP Tech support for further assistance as it could be a faulty printhead. Printhead is a fixed part in this printer.

Your OfficeJet Pro 6978 is new printer, you can read HP OfficeJet Pro 6978 User Manual carefully, to learn how to setup, use the printer with care, you can also get information about how to fix most common problems with the printer.

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