How to clear paper jam on HP Color Laserjet CP3525

There is how to clear paper jam on HP Color LaserJet CP3525

Common cause of jams


Causes Solutions
The paper not meet specifications use only paper that meets printer specifications, see supported paper and printe media sizes on printer specification
A component is installed incorrectly Verify that the transfer belt and transfer roller are correctly installed
Using paper that already used Don't use paper that has been previously printed on or copied.
An input tray is loaded incorrectly. Remove any excess paper from the input tray. Make sure that the stack is below the maximum stack height mark in the tray.
The paper is skewed. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it.
The paper is binding or sticking together. Remove the paper, flex it, rotate it 180°, or flip it over. Reload the paper into the input tray.
The paper is removed before it settles into the output bin. Reset the product. Wait until the page completely settles in the output bin before removing it
During two-sided printing, you removed the paper before the second side of the document was printed. Reset the product. Wait until the page completely settles in the output bin before removing it
The paper is in poor condition. Replace the paper.
The internal tray rollers are not picking up the paper. If the paper is heavier than 220 g/m2 (58 lb), it might not be picked from the tray. The rollers are worn. Replace the rollers.
The paper has rough or jagged edges. Replace the paper.
The paper is perforated or embossed. Perforated or embossed paper does not separate easily. Feed single sheets from Tray 1.
Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment.
Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the product.

How to clear jams based on jam locations

When a jam occurs, a message appears on the control-panel display that describes the location of the jam.

Clear jams in the right door

!Caution The fuser can be hot while the printer is in use. Please wait until the fuser to cool before handling it.
  1. Open the right door of printer
  2. If the paper is jammed as it enters the output bin, please gently pull the paper downward to remove it.
  3. If the paper is jammed inside the right door, gently pull the paper to remove it.
  4. Lift the paper-feed cover on the inside of the right door. If jammed is present, gently pull paper straight out to remove it
  5. Close the paper-feed cover
  6. Gently pull the paper out of the pickup area.
  7. Look for paper in the tray 2 roller area. Near the bottom of the right side, squeeze the two white levers upward to release the jam-access door. Remove any jammed paper, and close the door.
  8. If paper is visible entering the bottom of the fuser, gently pull downward to remove it. Caution: don't touch the rollers on the transfer roller, contaminates can affect print quality.
  9. Paper could be jammed inside the fuser where it would not be visible. Remove the fuser to check for jammed paper inside.
    • Grasp the fuser handles, lift up slightly, and pull straight out to remove the fuser.
    • Open the jam-access door. If paper is jammed inside the fuser, gently pull it straight up to remove it. If the paper tears, remove all paper fragments.
    • Open the jam-access door.
    • Remove the jammed paper.
    • Close the jam-access door, and push the fuser completely into the product.
  10. Close the right door

Clear jams in the output bin area

  1. If paper is visible from the output bin, grasp the leading edge and remove it.
  2. If jammed paper is visible in the duplex output area, gently pull it to remove it.

Clear jams in the tray 1

  1. If jammed paper is visible in Tray 1, clear the jam by gently pulling the paper straight out. Press the OK button to clear the message.
  2. If you cannot remove the paper, or if no jammed paper is visible in Tray 1, close Tray 1 and open the right door.
  3. If paper is visible inside the right door, gently pull the trailing edge to remove it.
  4. Gently pull the paper out of the pick up area.
  5. Close the right door.

Clear jams in the tray 2

!Caution Opening a tray when paper is jammed can cause the paper to tear and leave pieces of paper in the tray, which might cause another jam. Be sure to clear jams before opening the tray.

  1. Open Tray 2 and make sure that the paper is stacked correctly. Remove any jammed or damaged sheets of paper
  2. Close the tray.

Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3)

  1. Open Tray 3 and make sure that the paper is stacked correctly. Remove any damaged or jammed sheets of paper
  2. Close Tray 3.

Clear jams in the lower right door (Tray 3)

  1. Open the lower right door.
  2. If paper is visible, gently pull the jammed paper up or down to remove it.
  3. Close the lower right door.

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